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Where can I update my details?

Simply log in to your Liv app and go to Settings page > Update your details. You’ll be able to update your -

I want to change my mobile number, but I forgot my Secret questions.

If you forgot your Secret questions and don’t have access to your original mobile number, email us the following on connect@liv.me with the subject: Update my mobile number.

  • Valid Emirates ID copy (front & back)
  • Valid Passport copy
  • Valid Visa Copy
  • Reason for changing the mobile number
  • Proof of ownership of new mobile number from Etisalat, DU, or Virgin mobile.

Guidelines for Proof of ownership:

For DU or Virgin mobile, we accept:

  • Copy of previous month’s bill OR
  • Screenshot of your online account / portal showing your full name, new mobile number, and service provider logo

For Etisalat, we accept:

  • Copy of previous month’s bill OR
  • 2 screenshots from Etisalat app as shown below (samples). Simply log into your Etisalat app > Home page and click the user icon in top right corner. On the next screen, capture a screenshot showing the account holder name. Next, click on the name under “Signed in as:” and take another screenshot showing full name and mobile number.

Once we receive the complete and valid documents on email, your mobile number will be updated within 8 working days.

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