Account closure

Oh no! We'd love to make things right for you. If there’s an issue we can help solve, please chat with our team.

If you really need to close your account, simply visit our Help Center > I want to close my account .

Remember, there's a closure fee of AED 50(+Vat) if you opened your account less than 6 months ago.

We regularly review our policies and reserve the right to close any account that doesn’t meet our policy requirements such as:

1 - Inactivity of account for a long period

2 - Suspected or confirmed irregular/improper conduct of the account

3 - If the information provided by the customer was incorrect and not meeting Liv policies during account opening

Before closing any account, we will send an email to the account holder’s email address registered with Liv This email will tell you how long you have until the account is closed, and advise you on next steps.

We strongly recommend withdrawing the full balance from your Liv account (including Goal accounts), before your account is closed. You can withdraw it through a bank transfer or an ATM.

If your account is closed while your balance is less than AED 100, the amount will be forfeited.

If your account is closed while your balance is more than AED 100, your balance will be debited and issued to you as a Manager’s Cheque, and delivered by Empost. There’s a fee of AED 30 (+VAT) for issuing the Manager’s Cheque.

To follow up on your Manager’s Cheque delivery, simply call Empost on 600 565 555 and track your cheque using your mobile number registered with Liv

Once you receive your Manager’s Cheque, simply deposit it into any UAE bank account to get your funds.

A Manager’s Cheque cannot be encashed in any Emirates NBD or Emirates Islamic branches.