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Card delivery & activation
Yay! My account is opened, when will I get the card?
Whether you’re getting your Liv card for the first time or you’ve requested a replacement card, it will be delivered to you within 5 working days (excluding Saturday & Sunday).
Our courier partner Aramex will contact you to arrange the delivery. Remember to have your Emirates ID handy to receive your card!
To follow up on your card delivery, call Aramex and track your delivery using your mobile number that’s registered with Liv
I got my card but how do I activate it?
Once you receive your new card, simply go to Settings > Activate, at the top of the page. You’re all set!
Can’t find the ‘Activate’ button on the app? Chat with us and we’ll help you further.
Remember, you should never share your card PIN and CVV (3 digit security number on the back of your card) with anyone else. Stay safe and active!
Help! My debit card is not working.
If your debit card Is not working, double check the following:
- Is your card locked? Check your Settings page. If it’s locked, simply unlock it by clicking the unlock button.
- Is your debit card valid? Check the expiry date on the back of your card. If it’s invalid, ask for a new card in Settings > Help Centre > Do It in the app > Replace by debit card
- Are you trying to spend more than the AED 25,000 daily limit on debit card spends?
- Are you trying to withdraw more than the AED 15,000 daily limit on cash withdrawals?
- Is your debit card chip covered or damaged?
- Are you entering the correct CVV/security code for online transactions?
- Are you withdrawing cash from a working ATM? Try withdrawing cash from an Emirates NBD / Emirates Islamic ATM.
If you’ve checked the above and still face a problem, chat with us for help!
Liv Blog Articles
Money Mistakes - 3 things I wish I knew when I was 18
The road to financial independence could be a struggle for many young adults… and I was one of them! I learned many things the hard way, but I am still glad that things happened the way they did, because it basically made me who I am today; more financially conscious and a ‘smart-spender’ – I spend my money on the things I enjoy the most but ALWAYS keeping in mind to continue with my healthy habits.
What Makes Liv Digital Bank Credit Cards The Best In UAE
Liv Credit Cards pack a punch with innovative features, user-centric design, and a host of value-added offerings, making them quite unparalled in the region.
How to become debt free
Is your debt mounting up and causing you sleepless nights? Take heart, you’re not alone. A good number of us have been through this at some point of our lives, but the good news is you can work your way out of it with focus and determination. And you can start right now.
How To Be Efficient When Working From Home
By now most of us are used to working from home, this new “normal” to stay away from the office.
