We’re here to help

If we haven’t met your expectations, we’d like to know so we can make things right as quickly as possible.

Here’s how you can get in touch with us.

WhatsApp us on > 600521212.

Call us via the Help Centre on the Liv App if you have a Bonus Multiplier Account.

Open the Liv app > Click on Settings > Go to Help Centre > Select Chat with us.

For reporting a Fraud or blocking a card you can call us on our emergency line 600521212; If you are outside UAE, please dial +971600521212

How long will it take?

We’re committed to resolving your service request as quickly as possible. In some cases, service requests may involve other banks and institutions and can take up to 15 working days or more. You can follow up with us at any time.

Once we have reviewed your request, we’ll call, email or SMS you explaining the outcome.

What happens next?

Once your service request is received, we’ll provide you with a reference number within 2 working days. This will help us communicate with you efficiently and effectively.

Help us help you better

For a quick resolution, please provide us with the following information:

Affected account, credit card or loan account number*

Complete and accurate details of your complaint

Date and time the problem occurred

* For security reasons, never share your account details with a third party.

If we can’t reach an agreement together

We’re confident that our complaint resolution process is fair and robust, but if we’ve been unable to provide you with a satisfactory resolution, you have the right to refer your complaint to the UAE Central Bank.

Please visit http://www.centralbank.ae for more information on how to do that.

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