Safeguarding your information is a shared responsibility

Email Security Tips: Protect Yourself from Phishing and Scams

At Liv Bank, we prioritise your security, and it's essential to stay informed and vigilant. Here are practical steps to safeguard your personal information:

1. Recognising Phishing Attempts: Phishing is a common cybercrime where fraudsters set up fake emails and websites to con people into revealing sensitive information, such as passwords and bank details.

• They often impersonate legitimate institutions, including Liv Bank.- How to spot fake emails:
• Dodgy-looking email or web addresses: Verify the sender's authenticity.
• Poor design, typos, or bad spelling: Be cautious of poorly crafted emails.
• Requests to do something unusual: Avoid unexpected requests.
• Missing padlock symbol: Ensure secure connections when logging in.

2. Minimise the Use of Attachments:

• Copy and paste text whenever possible to reduce attachment risks.

3. Question Unsolicited Documents:

• Unsolicited bulk mail and commercial email can put you at risk.
• Don't open or forward suspicious emails. Notify your system administrator immediately.

4. Never Respond to Spam Email:

• Spammers thrive on any reaction.
• If interested in a product advertised in spam, visit a legitimate website instead.

5.Avoid the "Remove" Trick:

• Never reply to spam emails with the word "remove."
• It alerts spammers that a human is at your address, leading to more spam.

6. Be Skeptical of "Remove from Spam Lists" Sites:

• These sites can be genuine or owned by spammers.
• Avoid signing up; your address becomes more valuable.

7. Question Executable Programs Received via Email:

• Viruses often spread through attachments.
• Do not open or forward suspicious files.

8. Disable Macros:

• Prevent viruses by disabling macros in applications.

9. View File Extensions:

• Set your system to display file extensions (e.g., .exe, .vs., .shs).
• Be cautious of executable files.

10. Monitor Your Transactions:

• Review order confirmations, credit card, and bank statements promptly.
• Report any irregularities immediately.

11. Never Share Sensitive Information:

• Liv Bank will never ask for your password, PIN, or other highly sensitive details via email.

Remember, if in doubt, contact us directly at 600521212 to verify any communication. Stay secure and protect yourself from phishing attempts.

SMS Security Tips: Protect Yourself from Fraud

Text messaging is convenient, but it's essential to stay vigilant against fraud. Here are actionable tips for Liv Bank customers:

1. Avoid Sensitive Information:

• Exercise caution when sharing sensitive details via text messages.
• Opt for more secure communication channels (e.g., encrypted email) for critical information.

2. Delete Suspicious Messages:

• If you receive an unexpected or suspicious SMS, delete it immediately.
• Block and report unknown phone numbers associated with fraudulent messages.

3. Verify Contacts:

• Contact your bank using publicly listed phone numbers (not those provided in suspicious messages).
• Report any fraud attempts to your bank's fraud team promptly.

4. Change Credentials:

• Change passwords and PINs if you suspect any compromise.
• Regularly update your login credentials for added security.

Remember, staying informed and cautious helps protect your personal information and prevents fraud. If in doubt, always verify with Liv Bank directly.

Phone Call Security Tips: Protect Yourself from Fraud

Phone calls are essential communication channels, but they can also be vulnerable to fraud. Here are practical steps for Liv Bank customers:

1. Be Skeptical of Urgent Calls:

• If anyone creates a sense of urgency during a call, pressuring you to take immediate action, be extremely suspicious.
• Fraudsters often use urgency to manipulate victims.

2. Hang Up If You Suspect an Attack:

• Trust your instincts. If you believe a phone call is an attack, simply hang up.
• Never engage in prolonged conversations with suspicious callers.

3. Don't Trust Caller ID Blindly:

• Caller ID can be easily spoofed. Never fully rely on it.
• Always verify the caller's identity independently.

4. Avoid Allowing Remote Control:

• Never let a caller take temporary control of your computer or trick you into downloading software.
• Legitimate institutions won't ask for such access.

5. Educate Yourself and Others:

• Share these security tips with family and friends.
• Awareness helps prevent falling victim to phone scams.

Remember, vigilance and skepticism are your best defenses against phone call attacks. If in doubt, hang up and verify with Liv Bank directly.