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Find out how to stay secure and safeguard your banking information.

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Speak to our dedicated support team and get answers to all your banking-related queries.

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Bank Safely with Liv

Find out how to stay secure and safeguard your banking information.

Help & Support

Speak to our dedicated support team and get answers to all your banking-related queries.

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Find out more about our policies, charges and how to update your KYC.

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WhatsApp Banking

Banking at your fingertips, with WhatsApp and Voice Banking

Experience Liv’s revamped WhatsApp Banking—a secure and convenient way to manage your finances anytime, anywhere. Discover our products and features, and also enjoy quick and easy access to your account services with our 24/7 Voice Banking service.

Scan to subscribe

Scan the QR code or simply send “Hi” on WhatsApp to +971 600 521212.

Note: Please disable the disappearing message feature in your WhatsApp settings as Liv WhatsApp Banking does not support this functionality

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Authenticate yourself & get support from our team on all your requests

You can now authenticate yourself on WhatsApp if you are a registered user on our new Liv X App.
All you need to do is enter your Smart Pass PIN on the Liv X App when redirected, and our support team will assist you with all of your queries and requests.

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Voice Support Banking
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Use our 24-hour automated Voice Banking service to quickly and easily get access to customer service and support.
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Our Voice Banking agents are available to serve you in English and Arabic 24 hours a day, 7 days a week, including Sundays and public holidays. Just call us on +971 600 521212 and we’ll be more than happy to assist you.
3
If you have lost your card and would like to block it, the quickest way to do so is through our Liv X App or through our Voice Banking services.
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If your feel your accounts has been compromised, please call us immediately on  +971 600 521212
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Note: The system has a built-in and highly secure authentication mechanism, so you can be rest assured that your voice banking transactions are safe and confidential. 
Never share your PIN number with anyone including Liv staff or voice banking agents.

Authenticate yourself on call to get access to unlimited services securely

Steps to authenticate yourself

  • PromoCardWithHighlights Get started Step 1: Call us on 600521212
  • PromoCardWithHighlights Get started Step 2: Select your preferred language
  • PromoCardWithHighlights Get started Step 3:Select the menu option that best fits your requirement.
  • PromoCardWithHighlights Get started Done!Enter your debit card number
  • PromoCardWithHighlights Get started Step 5:Enter your pin number
  • PromoCardWithHighlights Get started Step 6: Once successful, you will be connected to our support agent
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Security Tips

Safeguarding your information is a shared responsibility

How we protect you:

  • We use a secure channel to exchange data between your device, WhatsApp and Liv.
  • To subscribe to WhatsApp Banking use your mobile number registered with the bank

How you can protect yourself:

  • Look for a green badge next to Liv's name in the WhatsApp chat to ensure it's our official account
  • Don't share personal information over WhatsApp
  • Don't share your mobile phone with anyone
  • Activate your SIM card using a PIN
  • Enable WhatsApp two-step verification under Settings/Account/Two-Step Verification
  • Lock your WhatsApp chat with Face ID or Touch ID to add an extra layer of security
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Here are some of the services offered by our  agents through WhatsApp or Voice Banking:

Know more about

Know more about your account, card  and loan balances 

Find out the status for

Find out the status for your debit or credit card application process

Block and replace your

Block and replace your debit card or credit card

Enquire about your

Enquire about your credit card reward points 

Enquire about your loan application

Enquire about your loan application

Find out your recent transactions

 Find out your recent transactions on your card or account 

Decrease your credit card limit

Decrease your credit card limit 

Convert your purchase into a 0 instalment payment plan

Convert your purchase into a 0% instalment payment plan (IPP) or convert your outstanding credit card balance

Increase your POS

Increase your POS/ ATM limit for your debit card 

Retrieve your IBAN

Retrieve your IBAN and Swift code 

Request for a transfer swift copy

Request for a transfer swift copy

Request for an account statement

 Request for an account statement, liablity/no liability letter, account confirmation/IBAN letter, clearance letter.

Change your credit card billing cycle

Change your credit card billing cycle 

Track your card application status

Track your card application status

Log a complaint

Log a complaint

Updates on your requests or complaints

Updates on your requests or complaints

Request for cheque book

Request for cheque book*
T&C's apply for eligibility

Get the latest Forex rates

Get the latest Forex rates via WhatsApp

Find the nearest branches and ATMs

Find the nearest branches and ATMs by dropping your location pin via WhatsApp

FAQs

Can I register for WhatsApp Banking if I don't have an account or credit card with Liv?

Yes, as a non-customer you can subscribe for WhatsApp Banking and enjoy features like:

1. Get Forex rates

2. Get to know about our products and services

3. Find Branch and ATM locations

4. Get updates on your support and service requests

5. Learn more about banking via FAQs

I am not able to register for WhatsApp Banking. What should I do?

Please ensure to use the same mobile number registered with us. If you've changed the mobile number recently, please update it via the Liv App and then register for WhatsApp Banking.

If you are still not able to subscribe, please contact our Call Center at +971 600 521212 to request support.

Can I share personal information on Liv chat via WhatsApp?

Liv will never ask you to share your personal information via WhatsApp. This includes your full card or account number, CVV, credit card expiry date, PIN, OTP, User ID, password, and so on.

I have deleted my Liv conversation on WhatsApp, how can I start it again?

You can just start a new conversation again. To do this, you need to have Liv Bank's whatsApp number +971 600 521212 saved in your contact list.

Is WhatsApp Banking available in Arabic?

Yes, WhatsApp Banking is available in English and Arabic. You can change the preferred language from “Profile Settings” menu.

If my WhatsApp chat is transferred to the agent, can I continue using other WhatsApp Banking services at the same time?

No, we request you to be patient with us and wait till the WhatsApp Banking chat agent closes the conversation with you before initiating new services.

Can I switch on disappearing messages on WhatsApp Banking?

No, please do not turn on the disappearing message feature as WhatsApp does not support automated business interaction while this feature is on. So, please make sure that you have switched off this feature.

What if I lost my mobile, will my WhatsApp Banking be compromised?

If you lose your phone or if it falls into the wrong hands, please call +971 600 521212 and report it to us immediately.

Always lock your mobile device when not in use and activate your SIM card with a PIN in addition to enabling WhatsApp's 2-step verification. WhatsApp 2-step verification adds additional security to your account with a 6-digit PIN you create. Once this is enabled, any attempt to verify your phone number on WhatsApp, when changing phones or swapping SIM cards, for example, can't be completed without the PIN.

How do I unsubscribe from WhatsApp Banking?

You can unsubscribe through “Explore Services” menu and “Profile Settings”.

Can I apply for WhatsApp Banking if I have a Liv Lite account?

WhatsApp Banking services are not offered to minor account holders.

Simply scan the QR code below to

Download the Liv Bank app on your device

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