ITM is the short name for Interactive Teller Machine, which is a video-based interactive technology which allows customers to conduct transactions and banking services driven by a centrally based teller, in a highly engaging real time video/audio interaction.
FAQs
What is an ITM?
ITM is the short name for Interactive Teller Machine, which is a video-based interactive technology which allows customers to conduct transactions and banking services driven by a centrally based teller, in a highly engaging real time video/audio interaction.
What's the maximum amount for a transaction via ITM?
The maximum amount for any transaction is AED 100,000
Do you require any documents from customer for performing transactions over ITM?
Customer needs to present Valid Emirates ID to perform any transaction over ITM.
What are the ITM service operating timings?
ITM service operating hours:
Monday - Saturday 8 AM - 9 PM (with Prayer break on Friday from 12.30 PM - 2.00 PM).
Sunday 1.30 PM – 7.30 PM
What kind of services ITM can provide?
Liv/ Emirates NBD cheque deposit (up to 25 leaves in 1 transaction)
Liv/ Emirates NBD cheque encashment (including coins)
Cash withdrawals from the Liv/ Emirates NBD account (including coins)
Cash deposit to Liv/ Emirates NBD account
Inquiries on your accounts, loans and cards
Can I pay my utilities bills via ITM?
This service is not available via ITM, but you can pay them through our other channels (ATM, CDM, Online Banking, and Mobile banking)
Can I do cash withdrawal?
Yes, you just need your valid Emirates ID to withdraw up to AED 50,000 To withdraw an amount above AED 50,000 (and within ITM limit of AED 100,000) we would also need your cash cheque.
Can I do cash deposit?
Yes, you can do cash deposit to Liv & Emirates NBD Account.
Do I need to insert my debit card?
You have the option to either key in the account number or insert your Liv/ ENBD card.
Can I deposit my Non Emirates NBD cheque using ITM machine?
Yes, you can deposit non Emirates NBD cheques (up to 25 leaves in 1 transaction).
Can I make currency exchange using ITM?
No, you can visit an exchange house or ENBD branch to complete this transaction.
What are the denominations available in the machine?
AED 5, 10, 100, 500 and coins AED 1, Fils 50 and 25.
Who can use ITM service?
Liv and Emirates NBD account holders can deposit Emirates NBD cheques into their accounts or encash Emirates NBD cheques and perform cash deposit/withdrawal transactions
Non account holders can only encash Emirates NBD cheques and deposit funds into Liv or Emirates NBD account
Will I be able to cash a cheque with decimals which is not multiples of 25 fils e.g. AED 100.10 or AED 100.90?
Yes, you will be able to encash the cheque with decimal amount by round off process. The money debited from the account will be the cheque amount, however the cash you receive will be rounded up to the nearest 25 fils as per existing branch process.
Will I be able to do multiple transactions at one time?
Yes you will be able to perform multiple transactions during one session (e.g. deposit cheque, withdraw funds from your accounts and inquire about you Liv loan).
Simply scan the QR code below to
Download the Liv Bank app on your device
