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Bank Safely with Liv

Find out how to stay secure and safeguard your banking information.

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Speak to our dedicated support team and get answers to all your banking-related queries.

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Bank Safely with Liv

Find out how to stay secure and safeguard your banking information.

Help & Support

Speak to our dedicated support team and get answers to all your banking-related queries.

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We’re here to help

Here’s how you can get in touch with us:

Call us anytime:

  • Our team is now available on call 24/7.
  • Speak to us on 600521212 if you are within UAE.
  • Or call us on +971600521212 if you are outside the UAE.
  • Learn more about our Voice Support.
Know more about our official communication channels

Use Whatsapp Banking to:

  • Chat with a live agent available from 9am - 7pm.
  • Simply send “Hi” on WhatsApp to +971 600 521212 and subscribe.
  • You can also access WhatsApp banking from the ‘Help’ tab in Liv X app

Learn More about WhatsApp Banking

Know more about our official communication channels

You can email us on connect@liv.me

  • Please allow us to 1-2 working days for us to respond to your email. To prevent delays, avoid repeated emails on the same subject.
  • We only provide general banking services through email so we can keep you safe.
  • If your query requires sharing your financial or account information, please contact us via call or whatsApp on 600521212.
  • If you want to report a fraud, the best way to reach us is by calling on 600521212.
  • Please note, we will never ask for your confidential information, such as card or PIN numbers through email, nor will we ask you to share this information via any links. If you receive an email that looks like it's from us and asking for your personal information, please report that email.
Know more about our official communication channels

How long will it take?

We’re committed to resolving your service request as quickly as possible. In some cases, service requests may involve other banks and institutions and can take up to 15 working days or more. You can follow up with us at any time.

What’s next?


Once we have reviewed your request, we’ll call, email or SMS you explaining the outcome.

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If we can’t reach an agreement together?

We’re confident that our complaint resolution process is fair and robust, but if we’ve been unable to provide you with a satisfactory resolution, you have the right to refer your complaint to Sanadak.

Sanadak is the first legally established independent Ombudsman Unit, with a focus on safeguarding consumers rights and resolving complaints that arise from dealings with Financial Institutions and Licensed Insurance Companies. Sanadak will assume all consumer complaint-handling duties previously carried out by the Central Bank of the UAE’s Consumer Protection Department and Insurance Dispute Resolution Committee.

Sanadak’s office is located on the ground floor of the Emirates Institute of Finance building in Abu Dhabi.

Office hours:

from 8:30 AM to 3:30 PM, Monday to Thursday, and𠊏rom 8:30 AM to 11:30 AM on Friday. If you have any enquiries about Sanadak, please contact Sanadak via e-mail: Info@sanadak.gov.ae, or visit www.sanadak.gov.ae.
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