A new standard of excellence

Unfortunately, going back to the old Liv App is not possible. We hope this new app provides the services that you will enjoy. However, we’d like to know why you’re not satisfied with the new platforms. Please reach out to our support team via call center (available 24/7) on 600521212 or whatsApp us.

We invite you to explore Liv X latest features :

Advanced Security Settings: You no longer need to use secret questions, thanks to the introduction of new security measures.

Explore: Utilize the 'Lifestyle' section on the home page to discover our new campaigns and promotions.

Dynamic Text: Adjust app text size easily, through your phone settings to make it larger or smaller.

Flip your card: If you need to use your card for an online purchase but don't have the physical card with you, simply tap on your card on the mobile app and flip it to view the details. This feature requires Smart Pass authorization for your security.

New Beneficiaries: When making a transfer or payment to a new beneficiary, the beneficiary will be saved as a transfer or payment beneficiary. You also have the option not to save if you prefer to do so.

No waiting: The 24-hour cooling period for making transfers or payments to new beneficiaries is no longer applicable.

New ways to contact us: Report an issue via Call on 600521212, available 24/7. You can also chat with a live agent on WhatsApp, available 9am to 5pm, by messaging 'Hi' and subscribing on 600521212.

Privacy mode: Use the privacy mode to mask your confidential financial information such as account balance, credit card limit and salary. Enable or disable this by tapping on the eye icon on Android and IOS devices.

Make sure you have enough storage on your device.

Download the app on a stable network (3G/4G minimum speeds are recommended).

Update your device to the latest version of Android or IOS.

Yes, you won’t need to add your beneficiaries again. You will be able to view transactions up to 3 months old, and download statements with periods up to 2 years.

Smart Pass is a secure and alternative way to protect customers when authorizing transactions through Mobile on the new LivX App. Once you activate Smart Pass, you will no longer receive SMS authentication codes for the following transactions and you will use Smart Pass to authorize them:

• Adding beneficiary
• Modify beneficiary details
• Transfer and payment of bills
• Request a cheque book
• Reset User ID/Password

To reset your login credentials on LivX, all you need to do is click on 'Forgot Credentials' on the login page, and enter your card or account number to retrieve your password or userid.

Once you enter the smart pass pin, you will receive your credentials via SMS and Email.

If you donot have access to your registered email or Mobile number, then email us on connect@liv.me with the below documents to update your details:

• Proof of ownership to the new mobile number (screenshot of your service provider’s app with name/logo, your full name and your new mobile number).
• Reason for mobile number change/ Email ID.
• Passport copies.
• Visa copy.
• Emirates ID copies (Front & back).
• Registered/old mobile number.
• New mobile number.
• New Email ID.

Go to ‘Settings’, click on ‘Security’ then ‘Permissions’ to manage your biometric settings. Always remember, using biometrics helps you log in and transact faster.

Go to 'Profile and Settings' and click on 'Security' to update your Smart Pass PIN.

Go to your profile image and click on 'Personal information‘ You can update your email address, mobile number, home and work addresses.

If you are not receiving SMS notifications from Liv, it could be due to one of the following reasons:

• Your carrier is restricting the messages. Send an SMS 'UALL' to 7726 to remove these restrictions.
• Your registered mobile number with us is incorrect. You can update it by following the steps mentioned below:

Navigate to 'Profile and Settings' on the dashboard, then click on 'Personal Information' and tap on 'Mobile' to change the number.

If you are still not receiving the OTP, reach out to our support team via call or whatsApp on 600521212.

If you have just moved to LivX from the old liv App, then please wait for a few hours and login again. Data fetching usually takes some time but nothing to worry about.

You can also try navigating to Transfer/Pay and delete & re-add the beneficary.

If you are unable to see or add your registered beneficaries, please reach out to our support team via call or whatsApp on 600521212.

To activate your new card, go to your Liv App home page, tap on 'Cards' select the card you would like to activate and follow the instructions on the screen. Your card will be activated instantly.

or

You can also head down to the 'Services' tab and select Debit card or credit card under 'Apply for a new service'. You can select the card you want to activate and follow the steps accordingly.