Card delivery & activation

Yay! My account is opened, when will I get the card?

Whether you’re getting your Liv. card for the first time or you’ve requested a replacement card, it will be delivered to you within 5 working days (excluding Friday & Saturday).

Our courier partner Shipa will contact you to arrange the delivery. Remember to have your Emirates ID handy to receive your card!

To follow up on your card delivery, call Shipa on 800 SHIPA (800 74472) and track your delivery using your mobile number that’s registered with Liv.

I got my card but how do I activate it?

Once you receive your new card, simply go to Settings > Activate, at the top of the page. You’re all set!

Can’t find the ‘Activate’ button on the app? Chat with us and we’ll help you further.

Remember, you should never share your card PIN and CVV (3 digit security number on the back of your card) with anyone else. Stay safe and active!

Help! My debit card is not working.

If your debit card Is not working, double check the following:

  • Is your card locked? Check your Settings page. If it’s locked, simply unlock it by clicking the unlock button.
  • Is your debit card valid? Check the expiry date on the back of your card. If it’s invalid, ask for a new card in Settings > Help Centre > Do It in the app > Replace by debit card
  • Are you trying to spend more than the AED 25,000 daily limit on debit card spends?
  • Are you trying to withdraw more than the AED 15,000 daily limit on cash withdrawals?
  • Is your debit card chip covered or damaged?
  • Are you entering the correct CVV/security code for online transactions?
  • Are you withdrawing cash from a working ATM? Try withdrawing cash from an Emirates NBD / Emirates Islamic ATM.

If you’ve checked the above and still face a problem, chat with us for help!

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