عربی
Card delivery & activation
Yay! My account is opened, when will I get the card?
Whether you’re getting your Liv card for the first time or you’ve requested a replacement card, it will be delivered to you within 5 working days (excluding Saturday & Sunday).
Our courier partner Aramex will contact you to arrange the delivery. Remember to have your Emirates ID handy to receive your card!
To follow up on your card delivery, call Aramex and track your delivery using your mobile number that’s registered with Liv
I got my card but how do I activate it?
Once you receive your new card, simply go to Settings > Activate, at the top of the page. You’re all set!
Can’t find the ‘Activate’ button on the app? Chat with us and we’ll help you further.
Remember, you should never share your card PIN and CVV (3 digit security number on the back of your card) with anyone else. Stay safe and active!
Help! My debit card is not working.
If your debit card Is not working, double check the following:
- Is your card locked? Check your Settings page. If it’s locked, simply unlock it by clicking the unlock button.
- Is your debit card valid? Check the expiry date on the back of your card. If it’s invalid, ask for a new card in Settings > Help Centre > Do It in the app > Replace by debit card
- Are you trying to spend more than the AED 25,000 daily limit on debit card spends?
- Are you trying to withdraw more than the AED 15,000 daily limit on cash withdrawals?
- Is your debit card chip covered or damaged?
- Are you entering the correct CVV/security code for online transactions?
- Are you withdrawing cash from a working ATM? Try withdrawing cash from an Emirates NBD / Emirates Islamic ATM.
If you’ve checked the above and still face a problem, chat with us for help!
Liv Library
Hacker Alert! How to Protect Your Data
As technology becomes even more advanced (and hackers become even smarter), it is essential that we stay mindful of our online activities. Here are some tips on staying safe!
Promoting your business on social media
Before you think of a business campaign or promotion on social media, it is important to have a clear vision of what you’re hoping to achieve. Read more to find out what your next steps can be.
How has the pandemic changed the digital banking industry?
While the ongoing pandemic has taught us many lessons over the last two years, one of the most important ones is how to stay distant yet connected. Amongst the social distancing and ‘work from home’ culture that has taken over our world, it is no doubt that our lives are becoming more digital in many aspects.
