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Unauthorized activity on my account
Help! There is a transaction in my account that I don’t recognize
Don't panic, we are here to help! Firstly, block the card from the Settings page and click “Lock” at the bottom right of the card. Secondly, go to our chat and type in "Fraud" and explain the details of the suspicious activity. You will then be connected to an agent who will guide you further about the next steps.
Help! I think someone has access to my account or card
First, lock your card immediately by going to Settings & tapping the ‘Lock’ icon in the top right corner.
Next, change your password & secret questions in Settings.
If you’ve seen any suspicious transactions, chat with us and our team will help you.
Click here to open settingsI lost my debit/credit card
Oops! Lock your card immediately by going to Settings & tapping the “Lock” icon in the bottom right corner. Simply swipe between the card images to view & lock your debit and credit cards.
How can I keep my account safe?
Remember to never share your username, password, PIN or OTP with anyone else. Also, avoid writing down your details, or logging in when someone is watching. We will never, ever ask you for these details.
When setting your PIN & password, avoid easily recognized numbers/names (your birthday, sequential numbers like 2222, etc.)
If you’re travelling abroad, ensure your roaming is activated on your mobile phone, so that you receive OTP via SMS.
How secure is my account?
Liv is built on the same robust platform as Emirates NBD, the region’s leading and most trusted bank. All your online sessions are protected by a 128-bit encryption, that best protects your info against disclosure to third parties.
To keep your Liv account safe, we automatically log you out of your account after a few minutes of inactivity.
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With the rise of fintech, digital banking is now competing with traditional banking primarily because of how it’s improving the use of financial services and its delivery to customers.
How has the pandemic changed the digital banking industry?
While the ongoing pandemic has taught us many lessons over the last two years, one of the most important ones is how to stay distant yet connected. Amongst the social distancing and ‘work from home’ culture that has taken over our world, it is no doubt that our lives are becoming more digital in many aspects.
